Welcome to Camping Online! We’re here to ensure your outdoor adventure starts smoothly. If you have any questions, check out our FAQs below or reach out to our support team.
1. Ordering & Payment
How do I place an order?
Browse our camping products and add items to your cart. Proceed to checkout, enter your details, and complete your payment securely.
Accepted Payment Methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay & Google Pay
2. Delivery & Shipping
Where do you ship?
We currently ship across the UK, with express and standard delivery options available.
How long does delivery take?
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days
- Orders placed before 2 PM are processed the same day.
How much does shipping cost?
- Orders over £50 qualify for free standard shipping.
- Standard Shipping: £4.99
- Express Shipping: £9.99
3. Returns & Refunds
Can I return an item?
Yes! We offer 30-day hassle-free returns. If your item is unused and in its original packaging, you can request a return.
How do I return an item?
- Contact us at support@camping-online.co.uk with your order details.
- We’ll provide a return shipping label.
- Ship the item back, and we’ll process your refund within 5-7 business days.
4. Account & Order Tracking
Do I need an account to order?
No, but creating an account allows you to track your orders and save addresses for faster checkout.
How can I track my order?
- Log into your account and check Order History.
- Use the tracking link sent in your order confirmation email.
5. Product Support & Warranties
Are your products covered by a warranty?
Yes, all products come with a manufacturer’s warranty (duration varies by brand). Contact us for assistance.
Need help with a product?
If you need setup guidance or troubleshooting, check our Product Guides or contact support.
6. Contact Us
Need further assistance? We’re here to help!
- Email: Please complete the contact form
- Phone: 0845 2591407 | 01246 857591
- Live Chat: Available Mon-Fri, 9 AM – 2 PM